ACCOUNT & PRIVACY
Request account deletion
A clear way to request removal of your Impact Compass account and its associated data.
Three steps, clearly explained.
Your request is reviewed to make sure the account belongs to you.
- 01
Send your request
Enter the email address associated with your Impact Compass account.
- 02
Verify account ownership
Our team will contact you to verify that you own the account.
- 03
Administrator review
After verification, an administrator reviews and approves the request. It remains pending until these steps are complete.
What happens after approval?
We delete your account and its related records from the active Impact Compass database. This includes:
- Your account and profile
- Volunteer details
- Bookings and participation records
- Payment records held by Impact Compass
- Notifications
- Uploaded files
We retain only a non-identifying record that the request was completed. Payment processors may separately retain transaction records under their own policies.