Stylist Booking, Cancellation Policy & Rules

Website: www.impacttcompass.com

Effective Date: November 3, 2026

1. Appointment Booking Rules

All stylists, barbers, and beauty professionals using Impactt Compass must follow these booking requirements:

Appointments must be scheduled and confirmed through the Impactt Compass platform.
Stylists must maintain accurate availability and appointment schedules.
Double-booking appointments is prohibited.
All confirmed appointments must be honored.
Stylists must arrive on time and be prepared with the necessary tools and supplies.
Services must be performed professionally, respectfully, and safely.
Stylists may not transfer appointments to another professional without approval.
Any changes to a confirmed appointment must be communicated through the approved booking process.

2. Stylist Cancellation Policy

Impactt Compass understands that unexpected circumstances may arise. However, repeated cancellations can negatively affect clients and participating organizations.

48-Hour Notice: Stylists must provide at least 48 hours' notice when canceling a confirmed appointment.
Emergency Cancellations: Emergencies must be reported immediately to the designated administrator.
Same-Day Cancellations: Same-day cancellations without a legitimate emergency may result in a warning or account review.
No-Call, No-Show: Failing to appear for a confirmed appointment without notification is a serious policy violation.
Repeated Cancellations: Three preventable late cancellations within 90 days may result in temporary suspension of booking privileges.
Client Notification: Stylists must not leave clients uninformed about canceled appointments. Administrators must be notified so clients can receive assistance with rescheduling.

3. Client Cancellation & Rescheduling

Clients booking services through Impactt Compass must follow these requirements:

Clients are encouraged to cancel or reschedule at least 24 hours before their appointment.
Cancellations should be submitted through Impactt Compass or the designated booking contact.
Clients arriving more than 15 minutes late may need to reschedule.
Repeated no-shows may result in temporary booking restrictions.
If a stylist cancels, Impactt Compass or the participating organization may help arrange another appointment based on availability.
Any applicable cancellation fees or deposit requirements must be clearly disclosed before booking confirmation. Free services will not incur cancellation fees unless expressly disclosed and lawfully permitted.

4. Stylist Professional Conduct

All participating stylists and barbers are expected to:

Treat every client with dignity, compassion, and respect.
Maintain appropriate professional licenses when required by law.
Follow health, sanitation, and infection-control requirements.
Respect client privacy and confidential information.
Refrain from discrimination, harassment, inappropriate behavior, or misconduct.
Obtain appropriate permission before taking or publishing client photographs.
Follow all additional rules established by participating hospitals, schools, nonprofits, or event locations.

5. Appointment Attendance & Check-In

Stylists should arrive at least 10–15 minutes before their assigned appointment or scheduled shift when required by the hosting organization.
All professionals must complete any required check-in procedures.
Stylists must notify the administrator immediately if they anticipate being late.
Leaving an appointment or event before completing assigned services requires administrator approval.
Services must be marked completed, canceled, or rescheduled accurately within the booking system.

6. Booking Restrictions & Account Suspension

Impactt Compass reserves the right to restrict, suspend, or remove booking privileges for:

Repeated cancellations or no-shows.
Misrepresentation of professional qualifications.
Unprofessional or inappropriate conduct.
Failure to follow safety requirements.
Unauthorized appointment transfers.
Misuse of client information.
Violations of participating organizations' policies.

Serious safety or misconduct violations may result in immediate suspension pending review.

7. Emergency & Special Circumstances

Impactt Compass recognizes that illness, family emergencies, severe weather, transportation emergencies, and other unforeseen circumstances may affect appointments.

Such situations will be reviewed individually. Supporting information may be requested when reasonably necessary, and exceptions may be granted at the administrator's discretion.

8. Acknowledgment & Agreement

By booking an appointment or accepting a stylist assignment through Impactt Compass, the participating individual acknowledges that they have reviewed and agree to follow the applicable booking, cancellation, attendance, and professional conduct rules.

Violations may result in warnings, cancellation of appointments, or suspension of platform booking privileges.

Impactt Compass

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